Patient Rights

Anti-Discrimination Policy (PDF)

Patient Rights and Responsibilities (PDF)

If you have any questions regarding your rights or responsibilities, please contact us at 240-420-0192 or parkwaysurgeryinfo@scasurgery.com

As a patient at Parkway Surgery Center, you have the right to:

  1. Considerate, respectful care at all times and under all circumstances, with recognition of your personal dignity.
  2. Personal and informational privacy, within the law.
  3. Information concerning your diagnosis, treatment and prognosis, to the degree known.
  4. Receive care in a safe setting.
  5. Confidentiality of records and disclosures. Except when required by law, you have the right to approve or refuse the release of records.
  6. Participate in and make decisions about medical care, including the right to accept or refuse medical or surgical treatment.
  7. Know that the facility does not honor advance directives. If a patient presents an Advance Directive, it will be copied and placed in the patient’s chart. However, it will be suspended while in the care of Parkway Surgery Center. In the event that the patient is transferred to an acute care facility, a copy of the Advance Directive will be provided to that facility.
  8. Receive information on advance directive state health and safety laws and the official state advance directive forms, if requested. For more information, please visit:
    Maryland residents: www.oag.state.md.us/Healthpol/
    Pennsylvania residents: www.aging.state.pa.us/aging
  9. Impartial access to treatment regardless of race, color, sex, national origin, religion, sexual orientation, handicap, or disability. (The surgery center adheres to all federal and state rule, regulations and policies to promote a non-discriminatory environment for all of our patients)
  10. Receive estimated costs prior to the day of surgery and, as a follow up, receive an itemized bill for all services received.
  11. Know that certain physicians in this center are owners of and have interests in the Parkway Surgery Center.
  12. Choose the provider of your healthcare services. Therefore, you have the option to use a healthcare facility other than Parkway Surgery Center. You will not be treated differently by such physicians if you choose to obtain healthcare services at a facility other than Parkway Surgery Center.
  13. Know the identity and professional status of individuals providing service to you.
  14. Report any comments or voice any grievances concerning the quality of services provided to you during the time spent at the facility without being subjected to discrimination or reprisal and receive timely, fair follow-up on your comments.

As a patient at Parkway Surgery Center, you are responsible for:

  1. Providing, to the best of your knowledge, accurate and complete information about your present health status and past medical history and reporting any unexpected changes to the appropriate practitioner(s).
  2. Following the treatment plan recommended by the primary practitioner involved in your case.
  3. Providing an adult to transport you home after surgery and an adult to be responsible for you at home for the first 24 hours after surgery.
  4. Indicating whether you clearly understand a contemplated course of action and what is expected of you.
  5. Your actions and adverse consequences that may result if you refuse treatment, leave the facility against the advice of the practitioner, and/or do not follow the practitioner’s instructions relating to your case.
  6. Assuring that your portion of financial payment is submitted as quickly as possible.
  7. Providing information about and/or copies of any living will, power of attorney or other directives that you desire us to know about.

 

The surgery center has multiple reporting mechanisms in place for expressing concerns.

  • Jennifer Collins, CEO: 240-420-0192, ext 225 Jennifer.collins@scasurgery.com
  • Maryland Department of Health: 1-877-463-3464
    Written complaints may be submitted to:
    Department of Health and Mental Hygiene
    201 West Preston Street
    Baltimore, Maryland 21201
  • Office of the Medicare Beneficiary Ombudsman
    1-800-MEDICARE (1-800-633-4227)
    http://www.cms.hhs.gov/center/ombudsman.asp

For additional information about HIPAA’s Notice of Privacy Practices for Protected Health Information please follow the link below:  HIPAA’s Notice of Privacy Practices

 

Limited English Proficiency

Parkway Surgery Center complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. 

  • ATTENTION:  If you speak English, language assistance services, free of charge, are available to you.  Call: 1-877-386-9235 or TTY: 711
  • ATENCIÓN:  si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística.  Llame al Call: 1-877-386-9235 or TTY: 711
  • ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung.  Rufnummer: Call: 1-877-386-9235 or TTY: 711
  • ATTENTION : Si vous parlez français, des services d’aide linguistique vous sont proposés gratuitement.  Appelez le Call: 1-877-386-9235 or TTY: 711
  • 注意:如果您使用繁體中文,您可以免費獲得語言援助服務。請致電Call: 711 or TTY: 711
  • CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn.  Gọi số Call: 1-877-386-9235 or TTY: 711
  • OBAVJEŠTENJE: Ako govorite srpsko-hrvatski, usluge jezičke pomoći dostupne su vam besplatno.  Nazovite 1- OBAVJEŠTENJE:  Ako govorite srpsko-hrvatski, usluge jezičke pomoći dostupne su vam besplatno.  Nazovite Call: 1-877-386-9235 or TTY: Telefon za osobe sa oštećenim govorom ili sluhom: 711
  • ATTENZIONE: In caso la lingua parlata sia l’italiano, sono disponibili servizi di assistenza linguistica gratuiti.  Chiamare il numero Call: 1-877-386-9235 or TTY: 711
  • ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода.  Звоните Call: 1-877-386-9235 or TTY: 711
  • 주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다.  Call: 1-877-386-9235 or TTY: 711 번으로 전화해 주십시오.
  • PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad.  Tumawag sa Call: 1-877-386-9235 or TTY: 711
  • ATANSYON: Si w pale Kreyòl Ayisyen, gen sèvis èd pou lang ki disponib gratis pou ou.  Rele Call: 1-877-386-9235 or TTY: 711
  • УВАГА! Якщо ви розмовляєте українською мовою, ви можете звернутися до безкоштовної служби мовної підтримки.  Телефонуйте за номером Call: 1-877-386-9235 (телетайп:  711 TTY).
  • เรียน: ถ้าคุณพูดภาษาไทยคุณสามารถใช้บริการช่วยเหลือทางภาษาได้ฟรี  โทร Call: 1-877-386-9235 or TTY: 711
  • PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad.  Tumawag sa Call: 1-877-386-9235 or TTY: 711
  • AANDACHT: Als u nederlands spreekt, kunt u gratis gebruikmaken van de taalkundige diensten.  Bel Call: 1-877-386-9235 or TTY: 711
  • KUMBUKA: Ikiwa unazungumza Kiswahili, unaweza kupata, huduma za lugha, bila malipo. Piga simu Call: 1-877-386-9235 or TTY: 711